Support
Write to support@clearwren.com.
What to expect
- First reply within one working day, Sunday to Thursday.
- Bugs that block a scan or produce a wrong result are treated as urgent.
- Support is in English or Hebrew.
What helps us answer quickly
- Your Atlassian site URL and the space key involved
- The page where you saw the problem, and what you expected instead
- For a wrong finding: which check fired, and the content it fired on
Reporting a false positive
A check that fires on content which is genuinely fine is a bug in the check, and we want to hear about it. Send the content and the check name. Rules are versioned, and corrections ship to every site at once.